Refund Policy
We want you to be satisfied. If you’re not happy within the first 7 days of your first subscription payment, contact us for a full refund. No questions asked.
Summary
| Purchase Type | Refund Window | Eligible? |
|---|---|---|
| Monthly or Annual Subscription — first payment | Within 7 days of first charge | ✓ Full refund |
| Monthly or Annual Subscription — renewal payments | N/A | ✗ Non-refundable |
| Founding Member (one-time) | Within 7 days of purchase | ✓ Full refund |
| Cancelled subscription (remaining days) | N/A | ✗ No partial refund — access continues to period end |
Monthly and Annual Subscriptions
If you are unsatisfied with your subscription within the first 7 days of your initial payment, contact us at support@jevrio.com and we will issue a full refund within 5–10 business days.
After the 7-day window, subscription payments are non-refundable. When you cancel, you retain access until the end of your current billing period.
Founding Member
One-time Founding Member purchases are eligible for a full refund within 7 days of purchase. Contact us at support@jevrio.com to request a refund.
How to Request a Refund
- Email support@jevrio.com with the subject line “Refund Request”
- Include the email address associated with your account
- Include your purchase date and a brief description of your request
We aim to respond within 1–2 business days. Approved refunds are processed through Stripe and typically appear within 5–10 business days.
If you believe you were charged in error or have a billing dispute, contact us before initiating a chargeback. We’re happy to resolve billing issues directly and quickly.